Privacy Policy

EngineLab Privacy Policy

Effective Date: June 2026

1. Introduction

EngineLab ("EngineLab", "we", "our", or "us") respects your privacy and is committed to processing personal information responsibly and in accordance with applicable South African law, including the Protection of Personal Information Act, 2013 ("POPIA").

This Privacy Policy explains:

• What personal information we collect
• Why we collect it
• How we use and protect it
• When it may be shared
• How long it may be retained
• Your rights regarding your personal information

This Privacy Policy applies to information collected through our Website, enquiries, quotations, bookings and services.

2. Information We May Collect

Depending on your interaction with EngineLab, we may collect:

Contact & Customer Information

• Name and surname
• Company or business name
• Telephone number
• Email address
• Physical or service location
• Billing information

Vehicle & Equipment Information

• Make and model
• Year
• Registration number
• Vehicle Identification Number (VIN)
• Engine information
• Mileage or operating hours
• Diagnostic information
• ECU information and calibration data
• Service history provided to us

Website & Technical Information

Where applicable, we may collect:

• IP address
• Browser and device information
• Website usage information
• Pages visited
• Referral information
• Cookies and similar technologies

3. Why We Process Personal Information

EngineLab may process personal information where reasonably necessary to:

• Respond to enquiries
• Provide quotations
• Confirm and manage bookings
• Provide requested services
• Identify vehicles or equipment
• Maintain service and diagnostic records
• Provide after-sales support
• Process payments and maintain accounting records
• Communicate regarding services
• Improve our Website and services
• Prevent fraud or misuse
• Comply with legal and regulatory obligations
• Establish, exercise or defend legal rights

We process personal information only where there is an appropriate lawful basis under applicable law, which may include your consent, performance of an agreement, compliance with a legal obligation, or a legitimate interest recognised by law.

4. Providing Your Information

Where information is requested for an enquiry, quotation, booking or service, certain information may be necessary for EngineLab to fulfil your request.

You may choose not to provide personal information, but this may prevent us from providing a quotation, booking or service where that information is reasonably required.

5. Vehicle, Diagnostic & ECU Data

Where EngineLab provides diagnostic or ECU-related services, we may process and retain technical vehicle information including:

• Diagnostic reports
• Fault codes
• Vehicle operating data
• ECU identification information
• Original ECU files
• Modified ECU calibration files
• Relevant service records

This information may be retained where reasonably necessary for service history, technical support, quality control or restoring software where applicable.

6. Sharing Personal Information

EngineLab does not sell personal information.

We may share information where reasonably necessary with:

• Payment and banking service providers
• Accounting or professional advisers
• Website, hosting and technology providers
• Diagnostic or ECU software providers
• Suppliers assisting with a requested service
• Regulators, law enforcement or government authorities where legally required

Service providers receiving personal information are expected to process it appropriately and only for authorised purposes.

7. International Processing

Some technology, cloud, software, diagnostic or ECU service providers used by EngineLab may process or store information outside South Africa.

Where personal information is transferred internationally, EngineLab will take reasonable steps to ensure that the transfer is permitted under applicable South African data protection law and that appropriate safeguards apply.

8. Direct Marketing

EngineLab may communicate with existing or prospective customers about relevant services, offers or maintenance information where permitted by law.

Where consent is required for electronic direct marketing, EngineLab will seek the required consent.

You may opt out of marketing communications at any time using the unsubscribe or opt-out method provided, or by contacting EngineLab.

Opting out of marketing will not prevent EngineLab from sending communications reasonably necessary for an existing enquiry, booking or service.

9. Cookies & Website Analytics

The Website may use cookies or similar technologies for:

• Essential Website functionality
• Security
• Remembering user preferences
• Understanding Website usage
• Analytics and performance measurement

Where legally required, non-essential cookies will be used only after appropriate consent has been obtained.

You can also control cookies through your browser settings, although disabling certain cookies may affect Website functionality.

10. Information Security

EngineLab takes reasonable technical and organisational measures to protect personal information against:

• Loss
• Unauthorised access
• Unauthorised disclosure
• Alteration
• Misuse
• Destruction

No internet transmission or electronic storage system can be guaranteed to be completely secure.

Where EngineLab becomes aware of a security compromise involving personal information, we will take appropriate steps in accordance with applicable law.

11. Information Retention

EngineLab retains personal information only for as long as reasonably necessary for the purpose for which it was collected, or where retention is required or permitted by law.

This may include retention for:

• Service history
• Customer support
• Accounting and tax requirements
• Warranty or workmanship queries
• Legal or regulatory obligations
• Dispute resolution

When information is no longer reasonably required, it may be securely deleted, destroyed or de-identified.

12. Your Rights

Subject to applicable law, you may have the right to:

• Ask whether EngineLab holds personal information about you
• Request access to your personal information
• Request correction or updating of inaccurate information
• Request deletion or destruction where legally appropriate
• Object to certain processing
• Withdraw consent where processing relies on consent
• Object to direct marketing
• Lodge a complaint with the Information Regulator

Certain information may continue to be retained where EngineLab is legally entitled or required to keep it.

13. Information Regulator

If you believe your personal information has been processed contrary to POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa.

Current contact and complaints information is available from the Information Regulator's official website.

14. Third-Party Websites

The EngineLab Website may contain links to external websites.

EngineLab is not responsible for the privacy practices, security or content of third-party websites.

You should review the applicable privacy policy before providing personal information to another website or service.

15. Changes to This Privacy Policy

EngineLab may update this Privacy Policy when our business practices, technology or legal requirements change.

The latest version will be published on the Website together with its effective date.

16. Contact & Privacy Requests

Questions, requests or objections relating to personal information may be submitted to EngineLab using the contact details published on the Website.

Where required, privacy matters will be handled by EngineLab's designated Information Officer or authorised representative.